The Home Depot in Peoria, AZ Open now

Reviews about The Home Depot

• ★ ☆ ☆ ☆ ☆

  May 28, 2020, by Travis Colwill
  Terrible experience with ordering custom French doors from this Home Depot. I don't usually give bad reviews ,but if I was the Store manager here , I would want to know when poor service is given. We ordered French doors mid May and once our card was swiped, we were told it would take 6-8 weeks. When they FINALLY arrived, the day of install, we were told they were damaged. That took another 3 weeks to fix the damage. Then the only way they would communicate is via email even after requesting Cheryl who handles this situation to call us. Never called back. This is extremely frustrating to not actually talk to someone about our problem. We even went into the store only to find out her hours conflicted with our work schedule. We asked the gentlemen who helped us order the doors to have her call us and never a return call. 3 weeks later the doors are delivered to our home only to find out they are the WRONG doors ( oh, and after choosing the hardware with the guys at mill works in Home Depot, they never ordered my door handles!) . The poor installer caught an earful once we found out they were the wrong doors. He politely points out that this door company does in fact paint doors (for a small upcharge) after we requested white doors and were told unfortunately no , by two different people at Home Depot. Then you don't verify and check if we even got the right doors until they got to our house. How does this happen ? Do you guys not have checks and balances? This was the most frustrating and ridiculous lack of care by a company I've ever encountered. Good thing for us there is a LOWES 100 yards away right across the street as I will never use this Home Depot again.
• ★ ★ ★ ★ ★

  May 18, 2019, by Eric Winkler
  Kind & helpful agents everytime we go there. One time we asked for a manager, because we had quit a difficult problem to be solved, where the agent could not help. Though the manager had to walk almost down the entire store, it was less than 5 minutes we could talk to her. Once we had a return, valued more than $220.- it was handled so smooth, in less than 5 mins. we didn't expect. Can highly recommend this Home Depot to anyone